Refund policy

We value our customers and aim to provide the highest quality lash supplies. We understand that occasionally, you may need to return a product. Please review our return policy below to ensure a smooth and hassle-free return process.

Timeframe: Customers may return or exchange eligible items within 30 days of the original purchase date.

Condition of the item: To be eligible for a return or exchange, items must be unopened, unused, and in their original packaging. Items that have been opened, used, or damaged may not be accepted for return or exchange.

Proof of purchase: A valid receipt or invoice is required for all returns and exchanges. Please include a copy of your receipt or invoice in the return package.

Refund method: Refunds will be issued in the original form of payment within 7-10 business days of receiving and inspecting the returned items. Please note that your bank or payment provider may take additional time to process the refund.

Exclusions: The following items are non-returnable and non-exchangeable

Shipping costs: Customers are responsible for return shipping costs, unless the return is due to a damaged or defective product, or an error on our part. In these cases, [Your Business Name] will provide a prepaid return label.

Restocking fee: A restocking fee of 15% may be applied to returns of large or bulky items, or items not in their original condition, at our discretion.

To initiate a return or exchange, please contact our customer service team at lashcollectives@gmail.com with your order number and a brief description of the issue. Our team will provide further instructions and assistance.

We reserve the right to refuse any return that does not meet the conditions outlined in this policy. Thank you for your understanding, and for choosing LashCollectives for your lash supply needs.