Frequently Asked Questions:

1. How do I place an order on your website?

  • To place an order, simply browse our products, select the item you want, add it to your cart, and proceed to checkout. Follow the on-screen instructions to provide your shipping (or local pickup) and payment information.

2. What payment methods do you accept?

  • We accept many payment methods, including most credit cards (Visa, MasterCard, American Express), and PayPal. You can choose your preferred payment method during checkout.

3. Do you offer international shipping?

  • No, we currently only offer shipping to the US.

4. How long will it take to receive my order?

  • SHIPPING: Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 2 to 10 business days within the continental United States.
  • PICKUP: If you are doing a local pickup order, orders are usually ready within 1 business day. You will receive a notification when it is ready for pickup.

5. What is your return policy?

  • We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order for a refund or exchange. Please review our Return Policy page for detailed information and instructions.

6. How can I track my order?

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier's website.

7. Are my personal and payment details secure on your website?

  • Yes, we take the security of your information seriously. Our website uses industry-standard encryption to protect your personal and payment information. You can shop with confidence knowing that your data is safe.

8. Can I change or cancel my order after it's been placed?

  • We aim to process orders quickly, but if you need to make changes or cancel your order, please contact our customer support at support@lashcollectives.com as soon as possible. We will do our best to accommodate your request.

9. What if I receive a damaged or incorrect item?

  • If you receive a damaged or incorrect item, please contact our customer support at support@lashcollectives.com within 7 days of receiving your order. We will arrange for a replacement or a refund, depending on the situation.

10. How can I contact your customer support team? - You can reach our customer support team through our Contact Us page, where you can submit a message, or email us at support@lashcollectives.com.

11. Do you offer discounts or promotions? - Yes, we regularly offer discounts, promotions, and special offers. To stay updated, sign up for our newsletter, follow us on social media, and check our website for ongoing deals and seasonal sales.

We hope this FAQ section addresses your questions and concerns. If you have any additional queries, please don't hesitate to reach out to our customer support team.


  • a lash artist


    I have been a lash artist for more than five years now and successfully independent with the support of my beautiful clients and inspirations! What I love about doing lashes is creating customized styles to compliment my clients’ eyes while listening to their much needed vent sessions!